Services
Engagements shaped around the problem, not a retainer template
Most establishments need two or three of these at once. We scope the work after reading your numbers, and we tell you when something is not worth doing.
Detailed service pages
In-depth guides to how each of these engagements actually runs, what it costs and what operators typically recover.
Strategy
Concept, positioning and growth planning grounded in the covers and check averages your neighborhood will actually support.
What it covers
- Concept development and repositioning
- Trade-area and competitor read
- Site selection and lease sanity checks
- Second-site and multi-unit roadmaps
Owners opening a new site, refreshing a tired concept, or planning unit two through five.
Operations
Service standards, prep discipline and shift rhythms that hold up on a full Friday with two people called out.
What it covers
- Front and back of house SOPs
- Labor models and shift scheduling
- Pre-opening and takeover support
- GM and head chef coaching
Teams whose service quality swings with the rush or with who is on shift.
Further reading
Profitability
Line-by-line margin work across food, beverage, labor and overhead — without shrinking the plate or the welcome.
What it covers
- Menu engineering and plate costing
- Beverage and coffee program margins
- Supplier and contract renegotiation
- Prime cost targets by day-part
Busy rooms with disappointing bottom lines.
Revenue & Performance
Covers, check average and day-part mix managed as one system instead of three disconnected reports.
What it covers
- Menu pricing and upsell architecture
- Day-part and seasonality planning
- Delivery, takeaway and channel economics
- Sales per labor hour benchmarking
Restaurants and cafés leaking margin to delivery apps or discounting into a quiet midweek.
Further reading
Audits
An unsentimental read on where the establishment stands — financial, operational and guest-facing — in weeks, not quarters.
What it covers
- Kitchen and bar operational audits
- Cash handling, voids and comps review
- Mystery-diner and service quality checks
- Food safety and compliance walk-throughs
Owners, investors and landlords who need an independent picture.
Efficiency
Fewer systems, cleaner handoffs, less waste — so managers spend their day on the floor instead of on admin.
What it covers
- Prep, par levels and waste reduction
- POS and tech stack rationalisation
- Purchasing and inventory discipline
- Energy and equipment cost control
Groups carrying too many tools, too much manual counting, or both.
Further reading
Brand & Marketing
The room, the reputation and the repeat guest treated as one plan — so marketing spend drives covers that actually carry margin.
What it covers
- Brand positioning and guest narrative
- Reservation, loyalty and CRM strategy
- Review, reputation and local-SEO management
- Campaign and calendar planning by day-part
Establishments spending on ads and delivery promos without a way to tell what brings a guest back.
People & Training
Hiring, onboarding and skills systems that protect service quality as you open, scale or replace key staff.
What it covers
- Role definitions and hiring profiles
- Onboarding playbooks for FOH and BOH
- Service and product standards training
- Retention, pay-band and progression frameworks
Operators losing good people to better-run competitors, or scaling faster than they can train.
Further reading
Technology & Systems
A POS and tech stack that talks to itself — one source of truth for sales, cost and labor, instead of six exports and a spreadsheet.
What it covers
- POS, KDS and inventory integration
- Reporting and real-time dashboards
- Delivery and online ordering setup
- Data clean-up and system migration
Groups whose numbers live in five tabs and arrive a week late.
How engagements are priced
Every engagement starts with a free 30-minute call and a flat-fee diagnostic, then a fixed quote before any work begins — audits from $4,000, strategy from $12,000, pre-opening from $18,000 and full turnarounds from $25,000. We also offer a senior advisor day rate and a success-fee option for qualified turnarounds.
See engagement pricingWant this on a monthly cadence instead?
Our membership plans keep a senior advisor watching your prime cost, labor and menu every month — the ongoing layer on top of any project engagement ($3,500 setup + $2,500/month for full advisory).
View membership plans