Privacy Policy

Hospitality Growth Advisors, LLC ("HGA", "we", "us") is a hospitality consulting firm. This policy explains what information we collect through this website and the HGA client portal, how we use it, and the choices you have.

We collect information you give us directly and a limited amount of technical information needed to run and secure the site. We do not knowingly collect sensitive categories of personal information through the public website.

• Contact and booking forms: name, business name, email, phone, establishment type, number of locations, monthly sales range, goals, timing and your message.
• Email updates: your email address, only if you tick the opt-in box.
• HGA Chat: what you type, and contact details if you choose to share them.
• Client portal: account details, uploaded documents, signed agreements, sales and fee records, and (if you connect it) read-only sales data from Square.

Our hosting provider records standard server logs (such as IP address, browser type, pages requested and time of request) for security, troubleshooting and abuse prevention. We do not run advertising pixels or cross-site tracking on this website.

• To respond to inquiries and discuss a potential engagement.
• To deliver services under a signed client agreement.
• To operate, secure and improve the website and portal.
• To send email updates, only where you have opted in.
• To meet legal, tax and record-keeping obligations.

Business details you share in an inquiry are used to evaluate and respond to your request. Submitting an inquiry does not sign you up for marketing emails, and it does not by itself create a consulting relationship or a non-disclosure agreement.

We send email updates only to people who opt in through the separate checkbox on our signup form. You can unsubscribe at any time by replying "unsubscribe" or emailing info@hgafirm.com.

The public site does not use advertising or analytics cookies. The client portal uses essential browser storage to keep you signed in securely. Full details are in our Cookie & Tracking Notice.

We do not currently use third-party analytics tools on this website. Our web fonts are hosted on our own site. We use the following service providers to run the site:

• Website hosting, database and sign-in (our platform provider, Lovable Cloud).
• Email delivery for form notifications, portal and signature emails.
• An AI language-model provider to generate HGA Chat answers.
• Square, only for clients who choose to connect their point-of-sale account.
• Google Search Console, for site verification (no tracking script on the page).

We share information only with service providers that help us operate, when you ask us to, or when the law requires it. Based on how the site is currently built, we do not sell personal information or share it for cross-context behavioral advertising.

Service providers may process information only to perform services for us and are expected to protect it. They are not permitted to use it for their own marketing.

• General inquiries and email-update requests: up to 12 months after last contact.
• Client records (agreements, financial workups, sales and fee ledgers): 7 years after the engagement ends, for tax and commercial record-keeping.
• HGA Chat conversations are not saved after your visit unless you send us a lead.

We use encrypted connections (HTTPS), access controls, row-level database permissions and automatic portal sign-out after inactivity. No system is perfectly secure, and we cannot guarantee absolute security.

This site is intended for business owners and operators. We do not knowingly collect information from children under 16.

You may ask us to tell you what information we hold about you, correct it, or delete it, subject to legal record-keeping requirements.

Certain privacy rights may apply depending on your state of residence and the applicability of applicable privacy laws. We will honor requests where those laws apply, and generally try to accommodate reasonable requests even where they do not.

If the California Consumer Privacy Act applies to HGA's processing of your personal information, California residents may have the right to know, delete, correct, opt out of sale or sharing, limit use of sensitive personal information, and not be discriminated against for exercising these rights.

Do Not Sell or Share My Personal Information: we do not sell or share personal information as those terms are defined. You may still submit an applicable request through our privacy-request form or email info@hgafirm.com.

HGA has not represented that it meets the Florida Digital Bill of Rights' applicability thresholds. If that law or another Florida privacy law applies to HGA's processing, Florida residents may have rights to access, correct, delete and obtain a copy of their personal data, and to opt out of certain processing.

Residents of other states, including Texas, may have similar rights under their state laws where those laws apply to us.

Use our privacy-request form or email info@hgafirm.com with the subject "Privacy request" and tell us what you are asking for. We aim to confirm receipt within 10 business days and respond within 45 days. An authorized agent may submit a request on your behalf.

To protect you, we may ask for information to confirm your identity (for example, confirming the email address you used with us) before acting on a request. We use that information only for verification.

We may update this policy. The date at the top shows the latest revision. Material changes will be highlighted on this page.

Privacy questions: info@hgafirm.com, +1 (214) 988-5411.