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Monthly hospitality support programs: barista serving a latte at a coffee shop counter

Support Programs

Monthly Restaurant Support Plans

Insuring your investment by keeping the gains from your initial work. A senior advisor watches prime cost, labor, menu and cash each month, catching drift before it compounds.

Every plan is priced as a simple fee on daily sales — no fixed monthly cost, no setup fees. You pay in step with what the room takes. Single-establishment operators typically land between 2% and 8% of daily sales; multi-unit groups embedding HGA sit between 10% and 12%.

Must purchase one of the project engagements before picking a plan.

View project engagements

Pricing structure

Choose your support tier

Three tiers, one pricing model: a fee on daily sales. Essentials watches the numbers, Growth adds hands-on operations work and on-site visits, Partner embeds us across a multi-unit group.

Essentials

Ongoing financial visibility for owners who want eyes on the numbers every month.

from 2% - 4%of daily sales
POS deduction disclosure
  • When: The 2% - 4% fee is calculated and deducted automatically at the close of each business day, the moment your POS system finalizes the nightly sales batch — including weekends and holidays.
  • How it appears: The deduction shows as a single line item on your daily POS settlement / Z-report, labeled "HGA Support Program Fee (2% - 4%)." It is drawn from gross sales before the deposit hits your bank account, so it never arrives as a separate invoice.
  • No surprises: On a zero-revenue day, no fee is taken. You only pay on the days the room is open and selling.
  • Monthly P&L and prime-cost review (food, beverage, labor vs sales)
  • KPI dashboard: covers, check average, labor %, pour/food cost %
  • One written operations note per month with the top three levers
  • Email support — questions answered within one business day
  • Quarterly benchmarking against healthy ranges for your format
Choose Essentials

Growth

Active operations and financial management for a single establishment.

from 6% - 8%of daily sales
POS deduction disclosure
  • When: The 6% - 8% fee is calculated and deducted automatically at the close of each business day, the moment your POS system finalizes the nightly sales batch — including weekends and holidays.
  • How it appears: The deduction shows as a single line item on your daily POS settlement / Z-report, labeled "HGA Support Program Fee (6% - 8%)." It is drawn from gross sales before the deposit hits your bank account, so it never arrives as a separate invoice.
  • No surprises: On a zero-revenue day, no fee is taken. You only pay on the days the room is open and selling.
  • Everything in Essentials, plus:
  • Bi-monthly operations review call (2 × 30 min/month)
  • Menu engineering & plate-cost review each period
  • Roster vs covers labor modelling
  • Supplier and contract cost challenge
  • Cash handling, voids and comps review
  • One on-site visit per quarter (Texas / Florida / South Carolina / North Carolina)
  • Priority response and a named advisor
Choose Growth

Partner

For multi-site operators or groups that want HGA embedded.

from 10% - 12%of daily sales
POS deduction disclosure
  • When: The 10% - 12% fee is calculated and deducted automatically at the close of each business day, the moment your POS system finalizes the nightly sales batch — including weekends and holidays.
  • How it appears: The deduction shows as a single line item on your daily POS settlement / Z-report, labeled "HGA Support Program Fee (10% - 12%)." It is drawn from gross sales before the deposit hits your bank account, so it never arrives as a separate invoice.
  • No surprises: On a zero-revenue day, no fee is taken. You only pay on the days the room is open and selling.
  • Everything in Growth, plus:
  • Weekly KPI review and a standing monthly strategy call (60 min)
  • Multi-site benchmarking across the group
  • Technology & systems review (POS, inventory, reporting stack)
  • People & training: hiring profiles, onboarding playbooks, standards
  • Quarterly operational and guest-experience audit
  • Annual strategy and growth roadmap
  • Two on-site visits per quarter (Texas / Florida / South Carolina / North Carolina)
Choose Partner

All plans are priced as a fee on daily sales with no fixed monthly cost. Month-to-month, cancel anytime. Texas, Florida, South Carolina and North Carolina — engagements worldwide 🌐. On-site visits in those states; travel elsewhere arranged at cost. No setup fees.

Pricing Disclaimer

Because every operation is different, all pricing is adjusted according to the size of the business, monthly revenue, number of locations, weekly trade volume, and overall operational complexity. This ensures fees remain fair, proportional, and aligned with the realities of our café, coffee shop, restaurant, bar, or food‑service clients. Final pricing is confirmed after a diagnostic review of the operation’s structure, performance, and support needs.

How it works

From initial engagement to monthly support

01

Complete the initial engagement

Every support program begins after a project engagement — strategy, operational takeover, or audit — has set the foundation. That initial work is the starting point; support program keeps it standing.

02

We set your monitoring cadence

Once the initial work is done, we set up your KPI dashboard, schedule the first review, and assign a named advisor. The maintenance rhythm picks up the week the project closes out.

03

Your monthly support begins

Prime-cost tracking, review calls, menu and cash reviews — every month, a senior advisor keeps the gains from the initial engagement intact and catches drift before it compounds.

Need the initial work first?

Support Program maintains the gains — but it follows an initial project engagement. Strategy, audits, pre-opening and full operational takeovers are the starting point: scoped up front, with a defined finish. Once that work is done, support program keeps the results standing month after month.

See project engagements

Not sure which tier fits?

Run the free health check or book a call. We will tell you which plan matches your numbers — or if a project is the better move.

FAQ

Support Program questions

Can I cancel anytime?

Yes. Support Program is month-to-month. You can pause or cancel with one month's notice — no early-termination fee, no lock-in beyond the current period.

What does maintenance include each month?

Every plan covers the recurring work that keeps your initial gains holding: a monthly P&L and prime-cost review (food, beverage, labor vs sales), a live KPI dashboard (covers, check average, labor %, pour/food cost %), a written operations note flagging the top three levers, and quarterly benchmarking against healthy ranges for your format. Growth and Partner tiers add review calls, menu engineering, labor modelling, supplier cost challenges, cash-handling reviews and on-site visits — see each card for the full list.

How quickly will you respond?

Essentials members receive email support with answers within one business day. Growth members get priority response and a named advisor — same-business-day replies during operating hours. Partner members receive priority response plus a standing weekly KPI check and a monthly strategy call, so urgent issues are addressed within the same day, often the same hour.

What deliverables should we expect?

Every month you receive: (1) an updated KPI dashboard with period-over-period tracking, (2) a written prime-cost and operations note with the top three action levers, and (3) quarterly benchmarking report against format benchmarks. Growth and Partner tiers add: bi-monthly or weekly review call notes, menu engineering and plate-cost worksheets, roster-vs-covers labor models, supplier and contract cost-challenge summaries, and — for Partner — an annual strategy and growth roadmap. All deliverables are shared digitally and discussed on your review call.

What do we need to provide each month?

Your P&L, POS sales mix and labor schedule for the period. If you use a cloud POS or accounting platform, we can pull most of it directly once set up. No additional software purchase is required on your end.

Is this for a single establishment or a group?

Essentials and Growth are scoped to a single establishment. Partner covers multi-site groups and includes cross-site benchmarking. Adding a second establishment to Growth is a flat per-site add-on.

Does this replace our bookkeeper or controller?

No. We read the numbers your team already produces and tell you what they mean for operations. We complement your bookkeeper — we do not replace the accounting function.

Is this the same as a project engagement?

No — support program is the maintenance layer that follows an initial project engagement. Strategy, audits, pre-opening and operational takeovers are the starting point: scoped up front with a defined finish. Once that work is done, support program keeps the results standing — a senior advisor watches your numbers every month so the gains hold and drift gets caught early.