Coffee & bakery · Specialty coffee group, 5 shops
Five shops, one margin standard
A growing coffee group had loyal queues and five different ways of running a morning.
- +9pts
- Beverage margin
- -22%
- Food waste
- +18%
- Attachment rate
The challenge
Milk and bean costs were never tracked per shop, bakery pars were guesswork, and baristas had no consistent prompt for the food attachment that carries the margin.
What we did
- Recipe cards and yield standards across every drink
- Par levels rebuilt from actual hourly sales data
- Attachment scripts and barista training rollout
- Single weekly scorecard for all five shops
The outcome
Beverage margin is up nine points, waste is down a fifth, and each new shop opens against a standard rather than an improvisation.
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